Frequently Asked Questions
Tushita welcomes you to our big family! You don't need an account to place an order with us. However, there are plenty of perks to joining us. By registering on our portal, you will receive notifications about new arrivals, have the ability to track the status of your order, and enjoy a smoother purchasing process. Sign up today to start reaping more benefits.
We prioritise secure and prompt payment processes. You can pay for your order using online modes such as NetBanking, and UPI and even opt for Cash on Delivery. Rest assured, we keep your personal and private data, including your address and bank account details, confidential unless you provide consent or it is legally required.
Excellent question! We want our customers to receive their packages on time, every time. Hence, we offer a wide array of shipping methods, including various types of shipping. For instance, if you are located in an international region, you can choose express air shipping to receive your order sooner. Please note that the delivery charge for your order may vary depending on the shipping method you choose.
We ensure that nothing gets in the way of you getting your hands on your favourite order. For every standard order within India, we aim to ship it within 4-5 business days of confirmation from our team once they have received your order. Please note that we do not ship orders during weekends and public holidays.
We apologise that your order didn't meet your expectations this time. You can return non-closeout items within a specified number of days from the purchase date on our website. However, please ensure that the products are unused and have the original tags intact. If the products are found to be damaged, worn out, or used, they may not meet our return policy criteria. To initiate a return, please contact us at (xxxx or mail id), and we will get back to you shortly.
If the size of your favourite dress didn't fit as you hoped, don't fret! We are happy to exchange your order for the same product in the right size. However, we highly recommend our valued customers click on each product and review the size chart as well as the guide provided at the end of the product image to ensure they select the perfect size.
We understand the importance of providing excellent customer support. If you have any questions, concerns, or need assistance with your order, our dedicated customer support team is here to help. You can reach out to us through our contact form on the website, and we will respond to your query as soon as possible. We strive to ensure your shopping experience with us is smooth and enjoyable.